Contact Us
At Aurajewelslab, we value every customer and are committed to providing professional and helpful customer support.
Whether you have questions before purchasing or need assistance after placing an order, our customer service team is available to help with product information, order details, shipping questions, return requests, refund inquiries, and other store-related concerns.
Customer Service Email:
You may contact us regarding:
Product details and specifications
Earring style and design questions
Order status inquiries
Shipping information
Return and refund requests
Damaged, defective, or incorrect products
Website and purchasing questions
When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible. This allows our team to locate your order more efficiently and provide a more accurate response.
If you receive an item that appears damaged, defective, or different from what you ordered, please contact us with your order information and clear photos showing the issue. This information helps us review the situation and determine the best possible solution.
Customers are also welcome to contact us before purchasing if they need additional information about product materials, dimensions, styling, care instructions, availability, or shipping options.
Please ensure that the email address entered during checkout is correct, as important communications including order confirmations, shipping updates, and customer service responses may be sent to that address.
Our team will make reasonable efforts to respond to customer inquiries as quickly as possible. Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of the request.