Return Policy
Aurajewelslab wants every customer to feel confident when purchasing from our store. We accept eligible returns and provide refunds according to the conditions outlined in this Return Policy.
If you would like to request a return, please contact our customer service team before sending the product back:
Please include the following information:
Order number
Customer name
Email address used for purchase
Product details
Reason for the return request
Returned products must be in their original condition and should not show signs of excessive wear, damage, alteration, misuse, or improper handling. Products should be returned with original packaging, accessories, and included materials whenever possible.
Customers should not send products back without first contacting Aurajewelslab. Unauthorized returns may cause delays or prevent us from properly identifying and processing the returned order.
If you receive earrings that are damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photographs or additional information to evaluate the issue and determine the appropriate resolution.
After receiving a returned item, Aurajewelslab will inspect the product to confirm that it meets the return requirements. Once approved, the refund process will begin.
Approved refunds will generally be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider, bank, or financial institution.
Original shipping fees are generally non-refundable unless the return is caused by an error made by Aurajewelslab, a defective product, a damaged shipment, or where required by applicable law.
Return shipping costs may be the responsibility of the customer for standard preference-based returns unless otherwise agreed or required by applicable laws.
For all return and refund questions, please contact: